Caresse Jackman
Consumer Investigative Reporter
Caresse is based in Washington, D.C. with Gray Television’s InvestigateTV as a national consumer investigative reporter. Prior to InvestigateTV, she was a Consumer Investigative Reporter at WSMV-TV in Nashville, TN. She has prior reporting experience at WWL-TV in New Orleans, WJRT in Flint, MI and WCBI in Columbus, MS. Caresse’s work has contributed to her stations winning multiple Emmy and Edward R. Murrow awards. She started her career behind the scenes as a producer at WJTV in Jackson, MS. Caresse is a graduate of the University of Georgia and is a member of the National Association of Black Journalists, Investigative Reporter and Editors, the Ida B. Wells Society for Investigative Reporting, and Alpha Kappa Alpha Sorority, Inc.
A new online tool from US PIRG connects people with community repair events in their area. Here is how repair cafes and fix-it clinics work and where to find one.
Family caregivers spend more than $7,000 a year out of pocket. An AARP expert shares how a caregiving plan and local resources can help ease the financial burden.
Wearable floaties are often marketed as learn-to-swim aids for toddlers. Some even carry “Coast Guard approved” language—but parents and researchers worry they can create a false sense of safety and don't teach children to swim.
Where you retire matters. A new study ranks all 50 states on housing costs, cost of living and taxes to help retirees find out where their savings will go furthest.
Identity theft is still one of the most common fraud complaints. AARP's Fraud Watch Network shares simple steps — from wallet audits to social media reviews — to protect yourself.
Florida State University researchers say AI and traditional scam tactics are making financial fraud harder for older adults to detect. Here's what to watch for.
A new Consumer Federation of America report reveals the top 10 consumer complaints of 2024 and how state agencies recovered nearly $900 million for everyday Americans.
A new LendingTree survey finds 75% of Americans say gas prices and airfare have changed their summer travel plans. Here's how experts say you can keep costs down.
The BBB says employment scams are growing, with fake remote jobs and task-based schemes targeting job seekers. Here's how to protect yourself before you apply.
A WalletHub survey finds 44% of Americans plan to use credit card rewards for summer travel. Experts say picking the right card is key to avoiding debt.
The Better Business Bureau received nearly 200 scam reports and more than 10,000 complaints tied to online gambling from 2022 through mid-2025. Here are the warning signs experts say sports bettors should check before placing a bet or depositing money.
Advocates and patients say facility fees are confusing and often lack transparency
A new WalletHub analysis finds student loan debt totals nearly $1.7 trillion nationwide — about $39,600 per borrower. Here's which U.S. cities have the highest debt-to-income ratios, and what experts say borrowers can do to keep repayment on track.
The BBB says summer is peak moving season — and peak season for moving scams. Here's what to verify before hiring a mover, what red flags to watch for and why a written contract matters.
A bipartisan bill before Congress could give independent auto repair shops the same access to vehicle data that automakers provide dealerships — and it could affect your wallet.
Airline delays, cancellations and credits can raise legal questions. An attorney says flyers should save records, act quickly and check whether credit card chargebacks may help.
Cuts and court fights around federal disaster-preparedness programs could drive up home insurance costs. Expert says homeowners should look for mitigation help and discounts now.
The BBB warns scammers are building fake websites that look real to sell cars and heavy equipment. Consumer Investigator Rachel DePopma reports on red flags to check before you pay.
Summer travel season is here. WalletHub ranks the top metro areas for budget-friendly vacations, with Atlanta, Orlando and Austin topping the list for value and options.
Consumer experts warn World Cup excitement creates opportunities for scammers. Attorney shares tips on avoiding fake tickets, ghost listings and social media scams before you buy.
Nearly 25 years after 9/11, survivors and responders say federal staffing cuts have slowed claims that can determine access to critical medical care for related illnesses.
Flight delays hit worst levels since 2014, with tarmac delays up 63%. Consumer Investigator Caresse Jackman reveals which airports have lowest on-time rates and what travelers can do to protect themselves.
A new consumer report grades major tech brands on device repairability. Motorola and Google scored highest for cellphones, while Apple and Samsung received Ds in the U.S. PIRG study.
A Consumer Policy Center report says real estate referral fees paid by agents to online platforms may affect what home buyers pay, though Zillow disputes the claims and their impact.
Parents say the cost of raising children keeps climbing, forcing many to reconsider family planning. Financial experts offer tips on managing childcare expenses and finding available assistance.
A new report finds federal safety and fuel economy standards make up just a small share of rising vehicle prices. The real culprits include dealer markups, higher-end features and vehicle types.
Buy now, pay later plans split purchases into smaller payments, but lack credit card protections. Experts warn they can lead to debt traps, late fees and overdrafts if not tracked carefully.
Spirit Airlines canceled all flights this month after announcing it was winding down operations. Travelers are scrambling for refunds and rebookings. Customers who booked directly should get automatic refunds.
Product recalls hit their highest level since 2007, with 420 recalls in 2025 linked to 882 injuries. Some dangerous products took years to be pulled despite complaints. Experts share how to check for recalls and report problems.
Credit card debt can sneak up fast. Americans now owe $1.3 trillion collectively, and 42% worry they may never shake it. Consumer Investigator Caresse Jackman finds out which balance to tackle first and how to keep credit cards from becoming a trap.
A new online tool helps homeowners identify where efficiency improvements can lower energy costs.
Having a baby? Where you live can affect access to care and how much extra time and money it may take to get it. Consumer Investigator Caresse Jackman looks at how “maternity deserts” can create challenges for families and what they can do to plan ahead.
Online scams may be costing Americans far more than official numbers show. Consumer Investigator Caresse Jackman explains the simple move experts say can help protect your money.
Before you dig this spring, one phone call could save you money and keep your family safe. Consumer Investigator Caresse Jackman shares what utility crews want homeowners to know before a shovel hits the ground.
Gas prices are rising and drivers are feeling it. Consumer Investigator Caresse Jackman spotlights those already changing course and how to ease the pain at the pump.
The Secret Service says a fast-growing crypto scam can make fake profits look very real. Consumer Investigator Caresse Jackman shows how “pig butchering” works and the red flags that could save you from losing everything.
Ohio Rep. Shontel Brown is pushing the “Health Hair Act” to ban formaldehyde in hair straightening products after repeated FDA delays. She says the toxic chemicals endanger salon workers and disproportionately harm Black and Latina women.
If your grocery bill feels too high, you are not imagining it. Consumer Investigator Caresse Jackman explains why prices remain elevated and the expert tips that can help protect your wallet.
A family home can end up in legal limbo when there is no will and no clear title. Consumer Investigator Caresse Jackson explains how that can put generational property at risk and the step experts say not to put off.
A new report questions how fast consumers learn about food recalls and outbreaks. Consumer Investigator Caresse Jackman explains why some alerts may be easy to miss and how to protect yourself.
Scammers are preying on people looking for immigration help and one wrong move can cost thousands. Consumer Investigator Caresse Jackman shares the red flags police say to watch for and how to protect your money and identity.
Having a baby comes with joy, but the bills can start long before you bring that baby home. Consumer Investigator Caresse Jackman shows what’s driving childbirth costs higher and the questions experts say to ask now to avoid surprises.
Debt collection complaints filed with the CFPB have been running high. Consumer Investigator Caresse Jackman looks at where complaints are most concentrated and what experts say to do if you spot a problem on your credit report.
New changes to the CFPB have consumer advocates sounding alarms and industry leaders applauding the extra screening steps. Consumer Investigator Caresse Jackman explains what this all means for consumers.
Owe the IRS this year and can’t pay it all by the deadline? Consumer Investigator Caresse Jackman shares the steps experts say to take now, including options to pay over time.
Older Americans may get extra tax relief this year, on top of the standard deduction. Consumer Investigator Caresse Jackman talks to AARP about the new deduction, the income limits, and why filing early matters.
A data breach can put your credit at risk before you even know your info was exposed. Consumer Investigator Caresse Jackman explains the steps experts say to take right away to limit the damage.
Consumer problems can escalate fast… and many people do not know they have rights. Consumer Investigator Caresse Jackman explains what “legal wellness” means and where to turn if you think you were treated unfairly.
As debt soars among Americans, experts say collector calls demanding people pay up are increasing. InvestigateTV+ digs into complaints to examine when calls cross the line and help you understand your rights.
Imagine waking up to “account permanently disabled” and years of photos just gone. Consumer Investigator Caresse Jackman shares one woman’s story and what Meta says you can do if you’re locked out.
