Public Utilities Commission Investigates Central Maine Power Customer Complaints

Published: Feb. 27, 2018 at 5:28 PM EST
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Following many complaints of high power bills, the Maine Public Utilities Commission voted Tuesday to launch an investigation into Central Maine Power.

The state will probe to determine whether there's a systemic problem with how the utility is run.

About a hundred customers have filed complaints with the PUC so far this year after seeing large increases to their electric bills.

The commission will be looking into metering, billing, and customer communications.

"As we look into this, if we find that there's a systemic issue that had hit customers across the board, a customer does not need to lodge a complaint. We will hold the utility accountable and they will see, you know if that was the decision in the end based on the fact-finding, they would see a credit on their bill," said Mark Vannoy, the PUC's Chairman.

This is the first step in a two-step process.

If enough evidence warrants further examination, the PUC will conduct a more intense investigation.