Improved Communication = Improved Care
By- Dr. Jonathan Wood
Being admitted to the hospital is can be scary and traumaticâ€¦ for the patient and for the patientâ€™s family.
Being critically ill, needing invasive procedures or having a hospitalized child all accentuate these feelings The medical lingo is difficult to understand, the issues discussed often carry great importance, and there are often unanswered questions. Whatâ€™s more, caretakers often seem to be overworked or in a hurry.
And then money is invariably an issue: missed work, inadequate insurance, childcare needs, day-to-day living away from home, etc. More stress.
In the end, many people report a sense of â€śloss of controlâ€ť. What can be done?
While I cannot offer a fix for the sometimes beleaguered state of modern medicine, I will suggest one central thing that can help with all the above: improved communication. And much of it is within your control.
â€˘ Ask questions
o Who are you? Insist that people introduce themselves and explain their role in your care. Where do they fit in the lists above?
o Why are we doing this? Insist on understanding why tests are being done and what is going to happen with the information.
o May I speak with my doctor? Ideally there is one doctor orchestrating all of your care. Ideally there is excellent communication between doctors and amongst all the participants in the care team.
Insist on a team and a good leader.
â€˘ Learn the system (i.e. who are all these people?)
Hospitals depend upon a complex system of personnel that is often very confusing and very difficult to understand. Examples:
o Primary Care docs (e.g. Internist, Family Practitioner, Pediatrician)
o Inpatient Specialists (e.g. Hospitalist, Intensivist)
o Specialists (e.g. Surgeon, Psychiatrist, OB-Gyn)
o Sub-Specialists (e.g. Cardiologist, Neurologist, Orthopedic surgeon)
o Midlevel Providers (e.g. Nurse Practitioner, Physician Assistant)
o Nurses (e.g. bedside nurse, charge nurse)
o Ancillary Personnel (e.g. Respiratory Therapy, Physical Therapy, Occupational Therapy, Nutritionists, Social Workers, Care Managers)
o Trainees (e.g. residents, nursing students, medical students)
â€˘ Tell your caretakers your worries â€“ donâ€™t be afraid to tell people what concerns you or what would make you more comfortable. Nothing is off limits!
â€˘ Leave your biases at home
o Believe in the system â€“ Much of believing is understanding. Work to understand the system (see above) and increased confidence will follow.
o Donâ€™t worry about offending â€“ Doctors are people - - you can talk to them like you talk to anyone. Sometimes people feel intimidated, but it is important to move beyond this. Be yourself. Remember: you are the consumer. Be polite and expect the same in return.
o Gender â€“ The days of female nurses and male doctors are long over. Do not make assumptions based on gender and treat all your caretakers with respect. Insist on the same in return.
o Teaching Hospitals â€“ Much of the best care in the US is delivered in teaching hospitals. No one is experimenting on you. On the contrary, these are often very concerned, very smart, and often less busy students or residents who can be very helpful in you quest for quality healthcare. Take advantage of the opportunity!
o Culture Differences â€“ Maine attracts caregivers from all cultures. These people are invariably well trained and very caring. Treat them with respect and expect the same in reverse. If accents are difficult to understand, be frank, polite, and patient.
â€˘ Know what is expected of you and your family when you are discharged
o Ask questions
o Get to know your â€ścare managerâ€ť or â€śdischarge plannerâ€ť
o Be sure you understand your medications and doses (including changes from when your arrived)
o Have instructions repeated as many times as it take to understand
o Know who you need to see after leaving and where and when.
While these suggestions wonâ€™t make being hospitalized fun, they may take some of the unnecessary fear and anxiety out of the process.
In the end, remember... communication is the key!
Healthy Living: Hospitalization
Improved Communication = Improved Care
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